SPYWARE DOCTOR Non si installa LICENZA ORIGINALE

Salve ragazzi sono nuova nel 4um mi hanno parlato +ttosto bene di questo , spero possa trovarmi bene!!!


Il mio problema è quello appunto indicato nel titolo:
ho acquistato la licenza correttamente ma quando sono andata ad installare il programma non mi procede con lo smart update e mi da l'errore 25 (quello che indica abbonamento scaduto o anke provato a cambiare le cosi dette impostazioni proxy inserendo addirittura il nome e pass al momento della registrazone su pc tools ma nulla di fatto ) qindi l'interfaccia non si apre e il programma non parte
ma il bello e che l'ho messo nell'altro mio pc (poikè la licenza si può usare fino a 3 pc) e va correttamente ora io mi kiedo perchè non va in questo???

Ho provato ad disinstallarlo e reinstallarlo credendo che fossero rimasti vekki file. magari di quando è stato installato precedentemente, ma nulla, sono al punto di partenza!!

Cosa fare!!

Possibile che se uno comprando una licenza deve avere sti problemi!!!!

AVG non ha trovato nulla poichè ho pensato ci fosse qualke virus in atto !!!

vi prego di aiutarmi!!!

Ciao
premettendo che non conosco in particolare Spyware doctor (ma non sarà molto diverso da altri software simili gratuiti), quindi non ho dati di prima mano...
hai per caso qualche personal firewall installato? Che antivirus AVG hai? Versione free o versione completa a pagamento (che mi pare essere dotata di firewall)?
Il prodotto risulta "registrato"? Cioè, la registrazione della licenza è stata completata correttamente e il programma dice di essere registrato?
Visto che hai pagato la licenza, hai pensato di usare l'assistenza online? (temo sia in inglese).
Nelle faq (occorre selezionare il prodotto giusto) alla voce can't smart update viene suggerita la prima cosa che viene in mente, quello che ho scritto quassù: verificare che un firewall o un antivirus con funzioni di controllo delle connessioni non impedisca al programma di connettersi al server.
Se non ti fidi dell'integrità di AVG (che potrebbe essere stato corrotto, cosa peraltro non molto probabile) prova a fare una scansione antivirus online; cercando free virus scan online su google troverai un sacco di siti di antivirus che offrono il servizio.

UN grazie mille a chi mi aiuta vi presento il log............aiuto
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11.38.18, on 12/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\File comuni\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Programmi\Bonjour\mDNSResponder.exe
C:\Programmi\Canon\IJPLM\IJPLMSVC.EXE
C:\Programmi\Java\jre6\bin\jqs.exe
C:\Programmi\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Programmi\File comuni\Microsoft Shared\VS7Debug\mdm.exe
C:\Programmi\Telecom Italia\WanMiniport1st\srvany.exe
C:\Programmi\Telecom Italia\WanMiniport1st\WanMiniport1st_srv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\VEXPLite\viritsvc.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Programmi\Canon\CAL\CALMAIN.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Programmi\Microsoft IntelliType Pro\itype.exe
C:\Programmi\Microsoft IntelliPoint\ipoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programmi\Ask.com\Updater\Updater.exe
C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\datamngrUI.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\UMonit.exe
C:\Programmi\Canon\MyPrinter\BJMyPrt.exe
C:\Programmi\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\Malwarebytes' Anti-Malware\mbam.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Documents and Settings\All Users\Dati applicazioni\Google\Google Toolbar\Update\GoogleToolbarInstaller_updater_signed.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\msiexec.exe
C:\Programmi\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.it/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Programmi\Ask.com\GenericAskToolbar.dll
R3 - URLSearchHook: SFT_IT Toolbar - {e29dfa44-501b-45be-be17-393b9e5e058a} - C:\Programmi\SFT_IT\prxtbSFT0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Programmi\ConduitEngine\prxConduitEngin0.dll
O2 - BHO: Canon Easy-WebPrint EX BHO - {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Programmi\Canon\Easy-WebPrint EX\ewpexbho.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Programmi\AVG\AVG8\avgssie.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\ToolBar\searchqudtx.dll
O2 - BHO: IMinent WebBooster - {A09AB6EB-31B5-454C-97EC-9B294D92EE2A} - C:\Programmi\Iminent\IMBooster4Web\Iminent.WebBooster.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Programmi\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Programmi\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\Windows Live Toolbar\msntb.dll
O2 - BHO: Search-Results Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Programmi\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Programmi\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SFT_IT - {e29dfa44-501b-45be-be17-393b9e5e058a} - C:\Programmi\SFT_IT\prxtbSFT0.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Programmi\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Kwyshell MidpX BHO - {EBE9E2B5-B526-48BC-AD46-687263EDCB0E} - C:\Programmi\Kwyshell\MidpX\JadInvoker\MidpInvoker.dll
O2 - BHO: (no name) - {F2E94F7E-F696-EF0C-D55F-CF4285F92B11} - (no file)
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Programmi\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\Windows Live Toolbar\msntb.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
O3 - Toolbar: Kwyshell MidpX - {EBE9E2B5-B526-48BC-AD46-687263EDCB0E} - C:\Programmi\Kwyshell\MidpX\JadInvoker\MidpInvoker.dll
O3 - Toolbar: Canon Easy-WebPrint EX - {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Programmi\Canon\Easy-WebPrint EX\ewpexhlp.dll
O3 - Toolbar: SFT_IT Toolbar - {e29dfa44-501b-45be-be17-393b9e5e058a} - C:\Programmi\SFT_IT\prxtbSFT0.dll
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Programmi\ConduitEngine\prxConduitEngin0.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Programmi\Google\Google Toolbar\GoogleToolbar_32.dll
O3 - Toolbar: Softonic Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Programmi\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: Searchqu Toolbar - {99079a25-328f-4bd4-be04-00955acaa0a7} - C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\ToolBar\searchqudtx.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [itype] "C:\Programmi\Microsoft IntelliType Pro\itype.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Programmi\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [ApnUpdater] "C:\Programmi\Ask.com\Updater\Updater.exe"
O4 - HKLM\..\Run: [DATAMNGR] C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\datamngrUI.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [APSDaemon] "C:\Programmi\File comuni\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UMonit] C:\WINDOWS\system32\UMonit.exe
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Programmi\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKLM\..\Run: [CanonSolutionMenuEx] C:\Programmi\Canon\Solution Menu EX\CNSEMAIN.EXE /logon
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Programmi\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Philips Intelligent Agent] "C:\Programmi\Philips\Intelligent Agent\Philips Intelligent Agent.exe" /SILENT
O4 - HKCU\..\Run: [swg] "C:\Programmi\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [PcSync] C:\Programmi\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: AutorunsDisabled
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Google Sidewiki... - res://C:\Programmi\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O8 - Extra context menu item: Link to &MidpX - C:\Programmi\Kwyshell\MidpX\JadInvoker\Extent\jad_wrap.htm
O9 - Extra button: MP3 - {1537E842-0000-11D2-8059-111111111111} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: &WinMp3Locator - {1537E842-0000-11D2-8059-111111111111} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Files - {1537E842-0001-11D2-8059-111111111111} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: &FileLocator - {1537E842-0001-11D2-8059-111111111111} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Programmi\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {5067A26B-1337-4436-8AFE-EE169C2DA79F} - C:\Programmi\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Programmi\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O15 - Trusted Zone: www.acquadirose.com
O15 - Trusted Zone: www.forteforte.com
O15 - Trusted Zone: www.semeterapia.com
O15 - Trusted Zone: www.tuttaqualita.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1101841887406
O17 - HKLM\System\CS3\Services\Tcpip\..\{273E4A8E-A0B6-4CF8-A54B-2CF2AEC1C72D}: NameServer = 192.168.1.1
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Programmi\AVG\AVG8\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Programmi\AVG\AVG8\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FILECO~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\datamngr.dll C:\PROGRA~1\Windows Searchqu Toolbar\Datamngr\IEBHO.dll
O20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)
O22 - SharedTaskScheduler: Precaricatore Browseui - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Daemon di cache delle categorie di componenti - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programmi\File comuni\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Programmi\AVG\AVG8\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Servizio Bonjour (Bonjour Service) - Apple Inc. - C:\Programmi\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Programmi\Canon\CAL\CALMAIN.exe
O23 - Service: Defragmentation-Service (DfSdkS) - mst software GmbH, Germany - C:\Programmi\Ashampoo\Ashampoo WinOptimizer 2010\Dfsdks.exe
O23 - Service: Servizio di Google Update (gupdate) (gupdate) - Google Inc. - C:\Programmi\Google\Update\GoogleUpdate.exe
O23 - Service: Servizio Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Programmi\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Programmi\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Canon Inkjet Printer/Scanner/Fax Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Programmi\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: Servizio iPod (iPod Service) - Apple Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Programmi\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Programmi\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: Network WanMiniport First Position - Unknown owner - C:\Programmi\Telecom Italia\WanMiniport1st\srvany.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ServiceLayer - Nokia - C:\Programmi\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: UPSMONService - Unknown owner - C:\Programmi\UPSMON\UPSMON_Service.Exe
O23 - Service: VirIT eXplorer Lite (viritsvclite) - TG Soft Sas www.tgsoft.it - C:\VEXPLite\viritsvc.exe